Viola Sorbet Pink Wing - Edible Flowers - 50 Seeds

Website Terms of Use

The information provided on our site is based on reliable sources but is not guaranteed to be complete or accurate. Product use is at your discretion and risk.

• We do not guarantee outcomes.

• Our liability is limited to the purchase price of goods.

• Users are responsible for compliance with local laws.

Supplier & Product Confidentiality

All sourcing and supplier information is proprietary.

• Private label items may come from third-party sources.

• Customers agree that Umuthi is not required to disclose sourcing details.

Privacy Policy

Your privacy matters. At Umuthi, we are committed to protecting your personal information.

How We Use Your Information

• Information (name, address, email, etc.) is used to process orders only.

• We will never sell or share your information without your consent.

• Demographic details may be used for verification.

Site Security

• 128-bit SSL encryption is used for secure data.

• Access to data is restricted to trained, authorized staff.

• Monthly security reviews ensure continued protection.

Cookies

Cookies help improve your experience by:

• Remembering login details

• Analyzing site performance

Disabling cookies may affect functionality.

Log Files

We collect:

• IP addresses

• Browser types

• Access times

This data helps improve site usability and performance. It is not linked to personal identity.

Communication

You may receive:

• Order/shipping confirmations

• Responses to inquiries

• Newsletters/promotions (if you opt-in)

• Administrative emails

Third-Party Links

We are not responsible for the privacy practices of linked third-party websites.

Legal Disclaimer

We may disclose information if legally required (e.g., court orders).

Ordering & Payment

Orders can be placed online or by phone: +27 (0)44 877 0372.

• Please inspect all shipments upon arrival. Report discrepancies within 24 hours.

• Prices are confirmed upon order acceptance. Our website pricing is regularly updated.

• No minimum order is required.

Payment Methods

Orders are processed once payment is received. Totals include applicable taxes, postage, and packaging.

• Bank: Nedbank, George

• Account Name: Umuthi Botanicals t/a Essential Oils

• Account Number: 1078599629

• Branch Code: 109114(00)

• Reference: Use your Purchase Number

Important:

• Do not make cash deposits into this account.

• We check our account daily.

• You’ll receive a confirmation email upon ordering.

Order Changes & Cancellations

• Once your order is confirmed and paid, no changes can be made.

• To remove an item after packing, a restocking fee of R10.00 or 20% of the item value (whichever is higher) will apply.

• Additions will be treated as a new order.

• Please double-check your order before submitting payment.

 

 

Shipping & Delivery

We aim to deliver your order as quickly and smoothly as possible. Below are our available shipping options, timeframes, and associated costs.

 

Courier Delivery

For all standard online orders (excluding bulk seed).

• Rate: R110.00

• Delivery Time: 2–3 working days to main centres, 2–5 working days to outlying areas

• Delivery Days: Monday to Friday

• Note: We do not deliver to P.O. Boxes

 

Bulk Microgreen Seed Orders

Applies to orders of 6kg or more.

• 6–10kg Orders: R170.00

• 11–25kg Orders: R225.00

 

PUDO (Own Account Option)

Use your own PUDO account for free shipping.

• From: DOOR, 734 Peters Rd, Wilderness 6560

• To: Your selected locker

• Contact: 073 400 7793

• Email Waybill: sales@umuthi.co.za

• Cost: Free (you cover PUDO fees)

 

Local Collection - Wilderness, Western Cape

Prefer to collect your order in person? We’ll notify you when it’s ready.

• Cost: Free

• Location: Wilderness, Western Cape

 

 

Refund & Return Policy

At Umuthi, we stand by the quality of our products and are committed to your satisfaction. If something isn't right, we're here to help.

Customer Satisfaction Guarantee

Items may be returned within 14 days of delivery for a full refund on the product cost (excluding shipping), provided the product is unopened, unused, and in its original condition. All returns must be received by us within 15 business days to qualify.

• Samples are non-returnable and non-refundable.

• Proof of purchase is required for all refunds.

Returns After 14 Days

Returns authorized beyond the initial 14-day window will incur a 20% restocking fee.

Order Errors

If we made a mistake on a written order, we’ll cover re-shipping. Errors from verbal orders are the customer’s responsibility, including return shipping.

• Tip: For accuracy, please submit orders in writing whenever possible.

Return Authorization Required

All returns must be pre-authorized. You’ll be provided with a Return Authorization (R.A.) number, which must be clearly marked on the outside of the return package. Returns without an R.A. number may be refused at the sender's expense.

Shipping Returns

Returns must be shipped to our postal address and labeled:
“Goods Returning to Manufacturer.”

• Use Postal Service only for returns. If a different method is used, any additional charges are the customer's responsibility.

Condition of Returned Products

All items must be in saleable condition. Opened or partially used products will not be refunded. If the return is lost or damaged in transit, no refund will be issued.

Quality Concerns

Returns due to product quality will be refunded or credited only after inspection. Return shipping costs will be reimbursed only if the item is confirmed defective.

 

 

Get in Touch

We’d love to hear from you. Whether you have a question about a product, need help with an order, or want to learn more about wholesale opportunities—reach out and we’ll be happy to assist.

 

Call Us

Landline: 044 877 0320
Mobile / WhatsApp: 073 400 7793

 

Email Us

For general inquiries or customer support: 
customerservice@umuthi.co.za

For orders, stock inquires, or wholesale inquires: 
sales@umuthi.co.za

We aim to respond within 1-2 business days. Thank you for reaching out to Umuthi.